What can I do if I am experiencing financial hardship?

If you are experiencing financial hardship and are having trouble making your rate payments, Council may be able to assist you. Council offers individual payment plans so that you can make regular payments without incurring recovery or interest fees.

To find out if you might be eligible, please contact Council's Customer Service Centre on 9083 8000 to discuss your options. Alternatively, please send a written request via email to Council or a letter addressed to The General Manager, PO Box 9, BONDI JUNCTION 2135 outlining your circumstances and requesting an individual payment plan.

Pay your rates

There are a number of ways you can pay your rates:

  • Online by credit card
  • Online by direct debit
  • In person at Council’s Customer Service Centre, 55 Spring St, Bondi Junction, between Monday and Friday, 9am - 5pm.
  • Cheque or money order to Locked Bag W127, SYDNEY, NSW, 1292.
  • Via Bpay using Council's biller code 1610 and the customer reference number located on your rate and instalment notices.
  • Via payment at any branch of the Commonwealth Bank in Australia.
  • Phone 1300 303 698 to pay by credit card, 24 hours, 7 days a week.  If you experience difficulties, please call 1300 307 000 to speak to an operator.

Related forms/documents

Register to receive your notices electronically

You can now request a copy of your rates, instalment and reminder notices be sent to you via email - simply submit your details using our online form.

Change your postal address

If you have moved or would like to change the postal address for your rate notices, you can now update your details online - simply complete and submit our online form.

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